:root{--primary:#1969b1;--primary-dark:#0b3b69;--primary-light:#eaf4ff;--primary-mid:#4a9ad2;--secondary:#6cc4ee;--accent:#e84a5f;--bg-body:#f4f9ff;--bg-card:#fff;--bg-input:#fff;--white:#fff;--text-main:#000;--text-muted:#4b5563;--text-white:#fff;--pending:#d97706;--pending-light:#fef3c7;--processing:#2563eb;--processing-light:#dbeafe;--resolved:#059669;--resolved-light:#d1fae5;--rejected:#dc2626;--rejected-light:#fee2e2;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:24px;--border-width:3px;--border-color:#000;--border-main:var(--border-width) solid var(--border-color);--shadow-sm:3px 3px 0px #000;--shadow-md:6px 6px 0px #000;--shadow-lg:10px 10px 0px #000;--shadow-glow:none;--transition-fast:.1s linear;--transition-normal:.2s linear}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;outline:none;margin:0;padding:0}body{color:var(--text-main);background:radial-gradient(circle at 12% 10%,#6cc4ee57,#0000 30%),linear-gradient(145deg,#d9ecff 0%,#f8fbff 52%,#c9e3fa 100%);min-height:100dvh;font-family:Plus Jakarta Sans,sans-serif;overflow-x:hidden}h1,h2,h3,h4,h5,h6{font-family:Outfit,sans-serif;font-weight:800}.app-container{background:linear-gradient(155deg, #fff 0%, var(--primary-light) 55%, #dceeff 100%);border-left:var(--border-main);border-right:var(--border-main);flex-direction:column;width:100%;max-width:480px;height:100dvh;margin:0 auto;display:flex;position:relative;overflow:hidden}@media (width>=481px){.app-container{border:var(--border-main);border-radius:var(--radius-md);height:calc(100vh - 40px);margin:20px auto;box-shadow:10px 10px #000}}::-webkit-scrollbar{width:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#1969b147;border-radius:10px}::-webkit-scrollbar-thumb:hover{background:#1969b17a}.screen{z-index:1;background:radial-gradient(circle at 92% 4%, #6cc4ee42, transparent 28%), linear-gradient(155deg, #fff 0%, var(--primary-light) 58%, #def 100%);flex-direction:column;width:100%;height:100%;display:none;position:absolute;top:0;left:0}.screen.active{animation:fadeIn var(--transition-normal);z-index:5;display:flex}@keyframes fadeIn{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}@keyframes pulseGlow{0%{transform:scale(1);box-shadow:0 0 15px #ffffff2e}50%{transform:scale(1.035);box-shadow:0 0 30px #ffffff6b}to{transform:scale(1);box-shadow:0 0 15px #ffffff2e}}@keyframes float{0%{transform:translateY(0)}50%{transform:translateY(-10px)}to{transform:translateY(0)}}.btn{border-radius:var(--radius-sm);border:var(--border-main);cursor:pointer;box-shadow:var(--shadow-sm);transition:transform var(--transition-fast), box-shadow var(--transition-fast);color:#000;justify-content:center;align-items:center;gap:8px;padding:12px 20px;font-family:Plus Jakarta Sans,sans-serif;font-size:.95rem;font-weight:800;display:inline-flex;transform:translate(0)}.btn:active{transform:translate(3px,3px)!important;box-shadow:0 0 #000!important}.btn-primary{background:linear-gradient(135deg, var(--primary) 0%, #2f86c6 100%);color:#fff}.btn-primary:hover{background:linear-gradient(135deg, #12558f 0%, var(--primary) 100%)}.btn-secondary{background:linear-gradient(135deg, #8ad5f4 0%, var(--secondary) 100%);color:#000}.btn-secondary:hover{background-color:#60a5fa}.btn-outline{border:var(--border-main);color:#000;background-color:#fff}.btn-outline:hover{background-color:#eae6df}.btn-google{color:#000;border:var(--border-main);background-color:#fff}.btn-google:hover{background-color:#f7f4ef}.google-logo{width:18px;height:18px}.btn-block{width:100%}.btn-lg{border-radius:var(--radius-md);padding:16px 28px;font-size:1.05rem}.btn-text{color:#000;cursor:pointer;background:0 0;border:none;font-size:.85rem;font-weight:700;text-decoration:underline}.btn-success{background-color:var(--resolved-light);color:#000;border:var(--border-main)}.btn-danger{background-color:var(--rejected-light);color:#000;border:var(--border-main)}.btn-glow{animation:2.5s ease-in-out infinite pulseGlow}#screen-splash{background:radial-gradient(circle at 10% 15%, #6cc4ee8c, transparent 30%), radial-gradient(circle at 95% 88%, #09345e75, transparent 34%), linear-gradient(145deg, #0f4d86 0%, var(--primary) 52%, #3d98d3 100%);color:#fff;text-align:center;justify-content:space-between;padding:40px 24px;overflow-y:auto}.splash-content{flex-direction:column;justify-content:center;align-items:center;height:auto;min-height:100%;display:flex}.logo-wrapper{margin-bottom:24px;animation:4s ease-in-out infinite float;position:relative}.logo-icon{border:var(--border-main);width:132px;height:132px;box-shadow:var(--shadow-sm);z-index:2;background:linear-gradient(145deg,#fff 0%,#eef7ff 100%);border-radius:28px;justify-content:center;align-items:center;display:flex;position:relative}.brand-logo-image{object-fit:contain;filter:drop-shadow(0 3px 2px #0b3b692e);width:116px;height:116px}.logo-glow{z-index:1;background:radial-gradient(circle,#ffffff57 0%,#fff0 72%);width:180px;height:180px;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.app-title{letter-spacing:-1.8px;color:#fff;text-shadow:3px 3px #05233eb8;align-items:baseline;gap:.17em;margin-bottom:10px;font-size:2.65rem;font-weight:800;line-height:1;display:inline-flex;transform:rotate(-1deg)}.brand-word-accent{color:#cdeeff;font-style:italic;position:relative}.brand-word-accent:after{content:"";background:#fff;border:1.5px solid #000;border-radius:99px;height:5px;position:absolute;bottom:-7px;left:2px;right:-3px;transform:rotate(-2deg)}.app-tagline{opacity:.9;max-width:260px;margin-bottom:16px;font-size:.95rem;font-weight:500;line-height:1.4}.hospital-name{text-transform:uppercase;letter-spacing:2px;color:var(--primary-dark);border-radius:var(--radius-sm);background:#fffffff0;border:2px solid #000;padding:6px 12px;font-size:.75rem;font-weight:800;box-shadow:2px 2px #000}.splash-footer{flex-direction:column;align-items:center;gap:16px;width:100%;margin-top:40px;display:flex}.splash-actions{flex-direction:column;align-items:stretch;gap:12px;width:min(100%,360px);display:flex}.splash-actions .btn{width:100%}.btn-survey-entry{color:var(--primary-dark);background:#fffffff0}.btn-survey-entry:hover{background:#fff}.version{opacity:.78;font-size:.7rem}#screen-auth{background:radial-gradient(circle at 90% 12%,#6cc4ee52,#0000 28%),linear-gradient(165deg,#fff 0%,#edf7ff 56%,#dceeff 100%);padding:24px;overflow-y:auto}.auth-header{align-items:center;gap:16px;margin-top:0;margin-bottom:30px;display:flex}.btn-back-splash{border:var(--border-main);border-radius:var(--radius-sm);cursor:pointer;color:#000;width:40px;height:40px;box-shadow:var(--shadow-sm);background:#fff;justify-content:center;align-items:center;display:flex}.auth-header-title{font-size:1.1rem;font-weight:600}.auth-body{text-align:center;flex-direction:column;flex:1;align-items:center;padding-bottom:24px;display:flex}.auth-illustration{background:linear-gradient(145deg, #2d83c4 0%, var(--primary) 55%, #0b3b69 100%);border-radius:var(--radius-sm);border:var(--border-main);color:#fff;width:120px;height:120px;box-shadow:var(--shadow-sm);justify-content:center;align-items:center;margin-top:20px;margin-bottom:24px;display:flex}.auth-illustration i{width:50px;height:50px}.auth-title{margin-bottom:8px;font-size:1.8rem}.auth-subtitle{color:var(--text-muted);margin-bottom:40px;font-size:.9rem;line-height:1.5}.divider{color:#000;align-items:center;width:100%;margin:24px 0;font-size:.85rem;font-weight:800;display:flex}.divider:before,.divider:after{content:"";background-color:#000;flex:1;height:2px}.divider span{padding:0 12px}.admin-login-form{text-align:left;border-radius:var(--radius-md);width:100%;box-shadow:var(--shadow-lg);background:#fff;border:1px solid #e2e8f0;flex-direction:column;gap:16px;margin-top:12px;padding:20px;animation:.3s forwards slideDown;display:flex}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.admin-login-form.hidden{display:none}.form-group{flex-direction:column;gap:6px;width:100%;display:flex}.form-group label{color:var(--text-main);font-size:.85rem;font-weight:600}.required{color:var(--accent)}.input-icon-wrapper{align-items:center;display:flex;position:relative}.input-icon-wrapper i{width:18px;height:18px;color:var(--text-muted);pointer-events:none;position:absolute;left:12px}.input-icon-wrapper input,.input-icon-wrapper select{border-radius:var(--radius-sm);border:var(--border-main);color:#000;width:100%;transition:transform var(--transition-fast), box-shadow var(--transition-fast);background-color:#fff;padding:12px 12px 12px 42px;font-family:inherit;font-size:.9rem}.input-icon-wrapper input:focus,.input-icon-wrapper select:focus{background-color:var(--primary-light);box-shadow:var(--shadow-sm);transform:translate(-2px,-2px)}.form-helper{color:var(--text-muted);font-size:.75rem;line-height:1.3}.login-error-msg{color:var(--rejected);align-items:center;gap:6px;font-size:.8rem;font-weight:600;display:flex}.login-error-msg i{width:16px;height:16px}.login-error-msg.hidden{display:none}#screen-main-shell{height:100%}.app-header{border-bottom:var(--border-main);z-index:50;background:linear-gradient(110deg,#fff 0%,#eef7ff 48%,#d4eafe 100%);flex-shrink:0;justify-content:space-between;align-items:center;margin-top:0;padding:16px 20px;display:flex}.header-left{align-items:center;gap:12px;min-width:0;display:flex}.header-logo-icon{border-radius:var(--radius-sm);background:#fff;border:2px solid #000;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.header-logo-image{object-fit:contain;width:39px;height:39px}.header-app-name{letter-spacing:-.55px;color:var(--primary-dark);align-items:baseline;gap:.16em;font-family:Outfit,sans-serif;font-size:1.08rem;font-weight:800;line-height:1;display:flex;transform:rotate(-.5deg)}.header-name-accent{color:var(--primary);font-style:italic;position:relative}.header-name-accent:after{content:"";background:var(--secondary);border:1px solid #000;border-radius:99px;height:3px;position:absolute;bottom:-4px;left:0;right:-2px}.header-hospital-name{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);font-size:.65rem;font-weight:800}.header-right{flex-shrink:0;align-items:center;gap:12px;min-width:0;display:flex}.profile-badge{border-radius:var(--radius-sm);background-color:#fff;border:2px solid #000;align-items:center;gap:8px;padding:4px 10px 4px 4px;display:flex;box-shadow:2px 2px #000}.avatar{object-fit:cover;border:1.5px solid #000;border-radius:50%;width:28px;height:28px}.profile-info{flex-direction:column;min-width:0;display:flex}.profile-info .name{white-space:nowrap;text-overflow:ellipsis;max-width:70px;font-size:.75rem;font-weight:600;overflow:hidden}.profile-info .role{color:var(--primary-dark);font-size:.6rem;font-weight:700}.btn-icon-nav{cursor:pointer;color:var(--text-muted);transition:all var(--transition-fast);background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:6px;display:flex}.btn-icon-nav:hover{background-color:var(--bg-input);color:var(--accent)}.app-content{background:radial-gradient(circle at 94% 2%,#6cc4ee33,#0000 25%),linear-gradient(165deg,#f9fcff 0%,#edf6ff 46%,#def 100%);flex:1;min-height:0;position:relative;overflow-y:scroll}.app-view{flex-direction:column;min-height:100%;padding:20px 20px 100px;animation:.2s linear viewSlide;display:none}.app-view.active{display:flex}@keyframes viewSlide{0%{opacity:0}to{opacity:1}}.view-header-title{margin-bottom:20px}.view-header-title h2{color:var(--text-main);font-size:1.4rem}.view-header-title p{color:var(--text-muted);margin-top:4px;font-size:.85rem}.welcome-banner{background:radial-gradient(circle at 92% 15%, #ffffff40, transparent 30%), linear-gradient(135deg, #0e4e88 0%, var(--primary) 52%, #4a9ad2 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.stat-icon{background-color:var(--pending-light);color:var(--pending)}.stat-card.processing .stat-icon{background-color:var(--processing-light);color:var(--processing)}.stat-card.resolved .stat-icon{background-color:var(--resolved-light);color:var(--resolved)}.quick-action-card{border-radius:var(--radius-sm);border:var(--border-main);box-shadow:var(--shadow-md);text-align:center;background:linear-gradient(145deg,#fff 0%,#f1f8ff 100%);margin-bottom:24px;padding:20px}.quick-action-card h4{color:var(--primary-dark);margin-bottom:6px}.quick-action-card p{color:var(--text-muted);margin-bottom:16px;font-size:.8rem;line-height:1.4}.section-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.section-header h3{color:var(--text-main);font-size:1.05rem}.form-toggle-tabs{border-radius:var(--radius-sm);border:var(--border-main);box-shadow:var(--shadow-sm);overscroll-behavior-inline:contain;scrollbar-width:none;background-color:#fff;margin-bottom:20px;padding:4px;display:flex;overflow-x:auto}.form-toggle-tabs::-webkit-scrollbar{display:none}.form-toggle-tab{text-align:center;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:3px solid #0000;border-radius:6px;flex:1;min-width:0;padding:10px;font-family:inherit;font-size:.85rem;font-weight:800}.form-toggle-tab.active{background:linear-gradient(135deg, var(--primary) 0%, var(--primary-mid) 100%);color:#fff;border:var(--border-main);box-shadow:none}.complaint-form{border-radius:var(--radius-sm);box-shadow:var(--shadow-md);border:var(--border-main);background:linear-gradient(155deg,#fff 0%,#f7fbff 100%);flex-direction:column;gap:16px;padding:20px;display:flex}.complaint-form textarea{border-radius:var(--radius-md);background-color:var(--bg-input);resize:none;width:100%;transition:all var(--transition-fast);border:1px solid #e2e8f0;padding:12px;font-family:inherit;font-size:.9rem}.complaint-form textarea:focus{border-color:var(--primary);background-color:var(--white);box-shadow:0 0 0 3px #1969b129}.upload-dropzone{border-radius:var(--radius-md);text-align:center;cursor:pointer;transition:all var(--transition-fast);background-color:var(--bg-input);border:2px dashed #cbd5e1;flex-direction:column;align-items:center;gap:8px;padding:20px;display:flex}.upload-dropzone:hover{border-color:var(--primary);background-color:var(--primary-light)}.upload-dropzone i{width:32px;height:32px;color:var(--text-muted)}.upload-text{font-size:.85rem;font-weight:600}.upload-subtext{color:var(--text-muted);font-size:.7rem}.hidden-file-input{display:none}.upload-preview{background-color:var(--primary-light);border-radius:var(--radius-md);border:1px solid #1969b152;justify-content:space-between;align-items:center;margin-top:8px;padding:10px 14px;display:flex}.upload-preview .file-name{color:var(--primary-dark);font-size:.85rem;font-weight:600}.btn-remove-file{color:var(--accent);cursor:pointer;background:0 0;border:none}.btn-remove-file i{width:18px;height:18px}.filter-bar{flex-direction:column;gap:12px;margin-bottom:16px;display:flex}.search-box{align-items:center;width:100%;display:flex;position:relative}.search-box i{color:var(--text-muted);width:18px;height:18px;position:absolute;left:12px}.search-box input{border-radius:var(--radius-md);background-color:var(--white);border:1px solid #e2e8f0;width:100%;padding:10px 12px 10px 38px;font-family:inherit;font-size:.85rem}.filter-tabs{gap:6px;padding:4px 0;display:flex;overflow-x:auto}.filter-tab{border-radius:var(--radius-sm);cursor:pointer;white-space:nowrap;transition:transform var(--transition-fast), box-shadow var(--transition-fast);background-color:#fff;border:2px solid #000;padding:8px 16px;font-family:inherit;font-size:.75rem;font-weight:800}.filter-tab.active{background:linear-gradient(135deg, var(--primary) 0%, var(--primary-mid) 100%);color:#fff;border:2px solid #000;transform:translateY(-2px);box-shadow:2px 2px #000}.tickets-list-container{flex-direction:column;gap:12px;display:flex}.ticket-card{border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);border:var(--border-main);cursor:pointer;transition:transform var(--transition-fast), box-shadow var(--transition-fast);background:linear-gradient(145deg,#fff 0%,#f5faff 100%);flex-direction:column;gap:10px;padding:16px;display:flex}.ticket-card:hover{transform:translate(-3px,-3px);box-shadow:6px 6px #000}.ticket-card-header{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.ticket-label-group{flex-direction:column;align-items:flex-start;gap:5px;display:flex}.ticket-id{color:var(--primary-dark);font-size:.8rem;font-weight:700}.status-badge{border-radius:var(--radius-sm);text-transform:uppercase;border:1.5px solid #000;padding:4px 8px;font-size:.65rem;font-weight:800}.status-badge.waiting{background-color:var(--pending-light);color:#000}.status-badge.processing{background-color:var(--processing-light);color:#000}.status-badge.resolved{background-color:var(--resolved-light);color:#000}.status-badge.rejected{background-color:var(--rejected-light);color:#000}.status-badge.eso-sent{color:#000;background-color:#e0e7ff}.report-type-badge{text-transform:uppercase;border:1.5px solid #000;border-radius:4px;padding:3px 7px;font-size:.58rem;font-weight:800;line-height:1.2;display:inline-flex}.report-type-badge.type-layanan{background:#dbeafe}.report-type-badge.type-perundungan{background:#fce7f3}.report-type-badge.type-efek_samping{background:#ede9fe}.ticket-card-body h4{white-space:nowrap;text-overflow:ellipsis;margin-bottom:4px;font-size:.95rem;font-weight:600;overflow:hidden}.ticket-card-body p{color:var(--text-muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.8rem;line-height:1.4;display:-webkit-box;overflow:hidden}.ticket-card-footer{color:var(--text-muted);border-top:1px solid #f1f5f9;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding-top:8px;font-size:.75rem;display:flex}.ticket-date{align-items:center;gap:4px;display:flex}.ticket-date i{width:14px;height:14px}.ticket-category{color:var(--primary-dark);font-weight:600}.empty-state{color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:40px 20px;display:flex}.empty-state i{opacity:.5;width:48px;height:48px}.admin-welcome{margin-bottom:20px}.badge{letter-spacing:.5px;border-radius:20px;margin-bottom:6px;padding:4px 10px;font-size:.65rem;font-weight:700;display:inline-block}.admin-badge{color:#334155;background-color:#f1f5f9;border:1px solid #cbd5e1}.admin-stats{grid-template-columns:repeat(2,1fr);gap:10px;margin-bottom:20px;display:grid}.admin-stat-card{border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);border:var(--border-main);background:linear-gradient(145deg,#fff 0%,#eef7ff 100%);padding:14px}.card-label{color:var(--text-muted);text-transform:uppercase;font-size:.7rem;font-weight:600}.card-value{margin-top:4px;font-size:1.4rem;font-weight:800}.color-pending{color:var(--pending)}.color-processing{color:var(--processing)}.color-resolved{color:var(--resolved)}.admin-report-panel{border-radius:var(--radius-lg);background:linear-gradient(135deg, #1969b11a, #fffffff5 55%), var(--white);border:1px solid #1969b133;margin-bottom:16px;padding:15px;box-shadow:0 8px 24px #0b3b6914}.admin-report-heading{align-items:center;gap:11px;margin-bottom:13px;display:flex}.admin-report-heading-icon{width:40px;height:40px;color:var(--white);background:linear-gradient(135deg, var(--primary), #0f4f8c);border-radius:12px;place-items:center;display:grid;box-shadow:0 6px 14px #1969b13d}.admin-report-heading-icon i{width:20px;height:20px}.admin-report-heading strong,.admin-report-heading small{display:block}.admin-report-heading strong{color:var(--text-main);font-size:.91rem}.admin-report-heading small{color:var(--text-muted);margin-top:2px;font-size:.72rem}.admin-report-controls{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.admin-report-controls .admin-select-filter{width:100%}.admin-export-button{white-space:nowrap;min-height:40px;padding:9px 14px}.admin-export-button i{width:17px;height:17px}.admin-report-meta{color:var(--text-muted);align-items:center;gap:6px;margin-top:10px;font-size:.71rem;font-weight:600;display:flex}.admin-report-meta i{width:14px;height:14px}.admin-controls{flex-wrap:wrap;gap:10px;margin-bottom:16px;display:flex}.admin-controls .search-box{flex:1 0 100%}.admin-select-filter{border-radius:var(--radius-md);background-color:var(--white);color:var(--text-main);cursor:pointer;border:1px solid #e2e8f0;padding:10px;font-family:inherit;font-size:.8rem;font-weight:600}.admin-controls .admin-select-filter{flex:160px;min-width:0}.bottom-nav{border-top:var(--border-main);z-index:100;background:linear-gradient(105deg,#fff 0%,#eaf4ff 100%);justify-content:space-around;align-items:center;width:100%;height:70px;padding:0 16px;display:flex;position:absolute;bottom:0;left:0}.nav-item{color:var(--text-muted);cursor:pointer;width:60px;height:100%;transition:all var(--transition-fast);background:0 0;border:none;flex-direction:column;justify-content:center;align-items:center;gap:4px;font-family:inherit;font-size:.65rem;font-weight:600;display:flex}.nav-item i{width:20px;height:20px}.nav-item.active{color:var(--primary);font-weight:800}.nav-item.active i{stroke-width:2.5px;filter:drop-shadow(2px 2px #1969b12e);transform:translateY(-2px)scale(1.1)}.admin-nav-indicator{width:100%;height:100%;color:var(--accent);justify-content:center;align-items:center;gap:8px;font-size:.85rem;font-weight:700;display:flex}.admin-nav-indicator i{width:20px;height:20px}.admin-nav-indicator.hidden{display:none}.modal{z-index:200;align-items:flex-end;width:100%;height:100%;display:none;position:absolute;top:0;left:0}.modal.active{display:flex}.modal-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background-color:#0f172a99;width:100%;height:100%;animation:.3s forwards fadeInBackdrop;position:absolute;top:0;left:0}.modal-wrapper{border-top:var(--border-main);border-left:var(--border-main);border-right:var(--border-main);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md);z-index:10;background:linear-gradient(165deg,#fff 0%,#f2f8ff 100%);flex-direction:column;width:100%;max-height:85%;animation:.2s linear forwards slideUpModal;display:flex;position:relative;box-shadow:0 -8px #00000026}@keyframes fadeInBackdrop{0%{opacity:0}to{opacity:1}}@keyframes slideUpModal{0%{transform:translateY(100%)}to{transform:translateY(0)}}.modal-header{border-bottom:1px solid 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#000}.modal-body{flex-direction:column;flex:1;gap:20px;padding:20px;display:flex;overflow-y:auto}.ticket-meta-info{border-radius:var(--radius-sm);border:var(--border-main);box-shadow:var(--shadow-sm);background-color:#fff;flex-direction:column;gap:8px;padding:14px;display:flex}.meta-row{justify-content:space-between;align-items:flex-start;gap:12px;font-size:.8rem;display:flex}.meta-label{color:var(--text-muted);font-weight:500}.meta-val{color:var(--text-main);text-align:right;overflow-wrap:anywhere;min-width:0;font-weight:600}.category-badge{color:var(--primary-dark);background-color:var(--primary-light);border-radius:12px;padding:1px 8px;font-size:.75rem}.detail-section h4{color:var(--text-main);border-left:3px solid var(--primary);margin-bottom:8px;padding-left:8px;font-size:.9rem}.detail-desc-text{color:var(--text-main);border-radius:var(--radius-sm);white-space:pre-wrap;background-color:#f8fafc;border:1px solid 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textarea:focus{border-color:var(--primary-dark)}.admin-action-buttons{grid-template-columns:repeat(3,1fr);gap:8px;margin-top:12px;display:grid}.admin-action-buttons .btn{border-radius:var(--radius-sm);padding:10px;font-size:.75rem}.admin-actions.hidden{display:none}.feedback-form-area{border-radius:var(--radius-md);text-align:center;background:linear-gradient(145deg,#fffdf5 0%,#fff4c7 100%);border:2px solid #f3c554;padding:16px}.feedback-form-area h4{color:var(--pending);border-left:none;padding-left:0}.feedback-help{color:var(--text-muted);margin-bottom:12px;font-size:.75rem}.rating-stars-input{justify-content:center;gap:8px;margin-bottom:16px;display:flex}.star-btn{color:#cbd5e1;cursor:pointer;background:0 0;border:2px solid #0000;border-radius:6px;width:40px;height:40px;padding:0;font-size:2rem;line-height:1;transition:transform .2s,color 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27%),linear-gradient(160deg,#fff 0%,#eaf4ff 58%,#d6ebff 100%)}.survey-screen-header{border-bottom:var(--border-main);background:linear-gradient(110deg,#fff 0%,#e5f2ff 100%);flex-shrink:0;align-items:center;gap:13px;padding:15px 18px;display:flex}.survey-screen-header h2{color:var(--primary-dark);font-size:1.08rem;line-height:1.15}.survey-header-eyebrow{color:var(--text-muted);letter-spacing:.8px;text-transform:uppercase;margin-bottom:2px;font-size:.57rem;font-weight:800}.survey-screen-body{flex:1;min-height:0;padding:18px;overflow-y:auto}.survey-form{flex-direction:column;gap:16px;padding-bottom:12px;display:flex}.survey-intro-card{border:var(--border-main);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);background:linear-gradient(135deg,#fff 0%,#eaf5ff 100%);align-items:center;gap:13px;padding:15px;display:flex}.survey-intro-card strong{color:var(--primary-dark);font-family:Outfit,sans-serif;line-height:1.2;display:block}.survey-intro-card p{color:var(--text-muted);margin-top:4px;font-size:.73rem;line-height:1.4}.survey-intro-icon,.survey-success-icon{color:#fff;border-radius:var(--radius-sm);background:linear-gradient(145deg, var(--primary), var(--primary-dark));border:2px solid #000;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;display:flex}.survey-loading-icon{color:var(--primary);animation:.9s linear infinite loadingSpin}.survey-progress-area{border-radius:var(--radius-sm);background:#fff;border:2px solid #000;padding:13px 14px}.survey-progress-meta{justify-content:space-between;margin-bottom:8px;font-size:.69rem;font-weight:800;display:flex}.survey-progress-track,.survey-chart-track{background:#dce9f5;border:1.5px solid #000;border-radius:99px;width:100%;height:10px;overflow:hidden}.survey-progress-bar,.survey-chart-fill{background:linear-gradient(90deg, var(--primary), var(--secondary));border-right:1.5px solid #000;height:100%;transition:width 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span{color:var(--text-muted);font-size:.68rem;font-weight:700}.survey-result-grid strong{color:var(--primary-dark);font-size:.8rem}.survey-admin-view{gap:18px}.survey-period-filter-card{border:var(--border-main);border-radius:var(--radius-sm);background:linear-gradient(135deg, var(--primary-dark), var(--primary));box-shadow:var(--shadow-sm);color:#fff;padding:14px}.survey-period-filter-heading{align-items:center;gap:9px;margin-bottom:11px;display:flex}.survey-period-filter-heading>i{width:25px;height:25px}.survey-period-filter-heading strong,.survey-period-filter-heading small{display:block}.survey-period-filter-heading strong{font-family:Outfit,sans-serif;font-size:.9rem}.survey-period-filter-heading small{opacity:.82;margin-top:1px;font-size:.62rem}.survey-period-controls{grid-template-columns:minmax(0,1fr);gap:8px;display:grid}.survey-period-controls .admin-select-filter{color:#000;border:2px solid #000;width:100%;min-width:0;font-size:.72rem}.survey-admin-filter{flex-direction:column;gap:6px;display:flex}.survey-admin-filter label{font-size:.72rem;font-weight:800}.survey-admin-filter .admin-select-filter{border:var(--border-main);width:100%}.survey-report-export-card{border:var(--border-main);border-radius:var(--radius-sm);box-shadow:var(--shadow-sm);background:radial-gradient(circle at 94% 10%,#6cc4ee52,#0000 35%),linear-gradient(145deg,#fff,#eaf4ff);gap:11px;padding:15px;display:grid}.survey-report-export-copy{align-items:center;gap:10px;min-width:0;display:flex}.survey-report-export-icon{color:#fff;background:linear-gradient(135deg, var(--primary), var(--primary-dark));border:2px solid #000;border-radius:10px;flex:none;place-items:center;width:42px;height:42px;display:grid}.survey-report-export-icon i{width:21px;height:21px}.survey-report-export-copy strong,.survey-report-export-copy small{display:block}.survey-report-export-copy 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